Shipping policy

Delivery area
We ship to eligible addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping is free: $0.00 USD. No minimum order amount is required for standard shipping to an eligible address.

Processing and delivery times
Order processing: 1-2 business days after order and payment confirmation.
Transit time: 3-7 business days after dispatch.
Estimated delivery: 4-9 business days in total after order and payment confirmation.

Business days are Monday through Friday, 9:00 AM to 6:00 PM, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery times are estimates, not guaranteed arrival dates.

Carriers
Orders may ship with USPS, DHL, UPS, or FedEx. The carrier is selected according to the shipment and destination. The shipment confirmation identifies the carrier used for your order.

Tracking
We email tracking information when your order is dispatched. Please allow 24-48 hours for tracking activity to appear after the shipment confirmation. If no update appears after that time, email us with your order number.

Address changes and cancellations
Check your address before paying. To request a correction or cancellation, contact us within 24 hours of placing the order. Changes depend on whether the order has shipped and cannot be guaranteed. If an address issue prevents delivery, contact us so we can review the next steps before any reshipment is arranged.

Delays and missing deliveries
If we cannot ship within the stated processing period, we will notify you, explain the revised timing, and give you the option to agree to the delay or cancel for a full refund. We will obtain any consent required by law. If we cannot fulfill the order, we will cancel and refund it.

For a parcel that is late, missing, or marked delivered but not received, email us with your order number and tracking details. We will work with the carrier to investigate and resolve the issue. You do not need to resolve a carrier claim on your own before contacting us.

Damaged or incorrect deliveries
Please contact us within 3 calendar days of receipt if your product arrives damaged, defective, or incorrect. Keep the packaging and, if possible, send photos of the product, packaging, and shipping label. This prompt-reporting request does not remove your 30-day return eligibility or applicable legal rights.

Shipping support: info@veonalventures.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays